Backordered items are not cancelable. If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. Items returned late will be addressed on a case-by-case basis, and a 25% restocking fee may be applied to process the return. Please email slopehousemercantile@gmail.com to start your return process. If your order arrived damaged, please be sure to include photos of the following: shipping label, packaging outside, packaging inside, damaged item (at least 2 angles). We may refuse to replace or refund the item without enough images.
Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. Slope House Mercantile cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item(s) we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
All custom orders, made to order items, flash sale items, furniture (excluding vintage), artwork, sale items, and chandeliers are final sale and cannot be returned.
In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 25% restocking fee. All credits are issued in the form of an electronic gift card.
